Please stay on the line. We'll assist you momentarily.

Back on hold with BofA...being persistent about checking on my loan mod and guess what? Per Erika, they assigned a negotiator (Glenda Ussery) but per Kesha, it doesn't look like the trial payment was locked in!!! Yep...that's what I've been told. Now she (Kesha) is reviewing my file with her supervisor. (Oh, and this is my second call today. The first time Erika was short and sweet and gave me very little info...so I said goodbye and immediately called back.)

As each customer service rep is eager to point out, time is ticking away and I need to get this figured out before June 1st.

Here's what Kesha said...In review, trial payment not locked in, people usually start making the payment right away, and then talked to supervisor. After that, she said super said the code thing wasn't done correctly and we are NOT in review and unfortunately I have to go over the entire process again...

So I said let's do it: as she "interviewed" me and I am answering the same questions for the billionth time, I asked her why a negotiator was assigned to me if I wasn't in review??? She couldn't answer and now I'm on hold again while she talks to her super again!!! Come on people...pull your head out!

(30 minutes into call so far!)
I might need to call back Melvin and see if I can get ahold of him...he gave me an extension--not sure if it's really his or not:) But worth a try! This feels like a full time job!

(43 Minutes into call...still on hold!)
She came back...said she reviewed my file with her manager and the manager said I'm not in review. I asked if the name of the negotiator I was given by Erika was a flat out lie...she didn't know.

I asked to speak to a manager and now I'm on hold again!

(48 minutes into call)
"Excuse me mam...are you requesting to speak to a supervisor or a manager?" And back on hold I go...

I was on the phone for an hour...got to briefly speak to the "manager" and gave her my phone number, got her first and last name and "direct line"--probably all lies! She said she would contact me by Friday (lies) and then gave me the phone number to the Hope Team (oh and she found this notation after I talked to Melvin last week about the Hope Team)--(more lies). When I called them, the Hope Team, (1-877-643-2788 ) I spoke to Evette who told me "due to the high call volume they would have to take my number and call me back within 24 hours" (lies). But hey...now they have my phone number documented a couple of times---bet they don't loose that when they need to start harassing me for late payments!!! $*@%^&*@!