A new excuse...

Another day of dead end phone calls to BofA. Nobody called me back, just as I expected so I called Jasmine and left a message. I also called the "Hope" team number again and was told they didn't have our account in their system and it wouldn't be until we got our Fed Ex package that the Home Retention Team sends out.

The last call was to the Home Retention Team...Sheena said there was no tracking number for a Fed Ex package so one has not been sent out yet. She also said that Freddy Mac loans were hard to get modification through and they have to push them through manually,(there's a new excuse I haven't heard yet) but that we are in review (which I don't believe) and that a negotiator has been assigned but the name is not in the system yet and that it will be 90-100 days before we hear about the modification. She said to make payments toward our loan because the mods are not guaranteed and then we will be responsible for everything past due if we don't get modified (duh). She suggested I call back every two weeks to check status and ask who negotiator is... blah blah blah blah....